An AI receptionist that books into Software of Excellence (EXACT)

An AI receptionist is only as useful as its connection to your diary. Without one, it can only take messages. With one, it can book.

Why the diary connection matters

Most of what patients ring about is the diary: booking a check-up, moving an appointment, cancelling one, or checking when they're next in. An assistant that can't see the diary has to pass every one of those to reception. One that is connected can deal with them during the call.

What Codental does with EXACT

• Finds real free times from your live diary, dentist by dentist.
• Books with your own appointment types and lengths, so the diary looks the way your team would have booked it.
• Moves and cancels appointments and frees the slot for the next caller.
• Recognises existing patients from their details and finds their record.
• Follows your rules: NHS and private, which dentist sees what, and time you keep back such as breaks or private-only sessions.

What stays with reception

Anything that needs judgement or a conversation, such as a complaint, a treatment question or an unusual request, is passed to your team with the caller's details and what they need, so they can pick it up straight away.

Other practice software

Codental also works with other dental systems. If your practice uses something else, ask us and we'll tell you what's possible.

The point of connecting to EXACT is simple: patients ring to get booked, and now they can be.